10th May 2006 BVQI award ISO 9001 certification to our quality systems
17th January 2006 M & R awarded Gold Award for Contractor Safety at Airbus Broughton.
8th December 2005 New look website launched
20th November 2005 M&R opens new office in Broughton to enhance customer support
11th November 2005 BVQI award ISO 14001 certification to our environmental systems
Aerospace
Automotive
Food Manufacture
Marine
Paper Manufacture
Petrochemical
Plastics
Power Generation
The idea of ‘Continuous Improvement’ is a common
and high priority facet of all of our internal processes and
systems. We believe that only careful monitoring and analysis
of our own performance, and that of our Quality,
Environmental and Health & Safety systems, can enable us
to provide best practice and efficient services to our
customers. The Continuous Improvement Process (CIP) has
been built into all areas of our business systems where it
can yield a positive effect and forms the backbone of
our philosophy.
As part of this philosophy, each and every point of ‘
data capture’ is assessed with a view to enhancing
the value of the information captured. By example, we ask
our customers not only to sign off work which we have
carried out on their behalf, but present the opportunity
to provide feedback about the quality of service on the
same form.
We regard our clients’ feedback as an invaluable
measure of quality and provide as much opportunity as
possible to invite objective feedback. Our quality system
has been designed to maximise the potential for improvement
which our customers can provide. To facilitate integration
of a customer’s opinions into our quality data, our
Quality Management System provides three levels of mechanism
to suit the varying requirements of the types of contracts,
one-off project works and customers we have.
